Save a Tech Center trip, use these tips

By on January 30, 2013

With the rush of a new semester, including moving back into dorms and adjusting to a new schedule, students often find themselves lacking time to deal with computer issues.

The Quinnipiac Technology Center, which has locations on each of the university’s three campuses, is working to ensure that technology problems are not added stressors this semester.

The Quinnipiac Technology Center encourages students, staff and faculty members to visit the university’s online knowledge base, which consists of numerous easy-to-follow guides for technology-related questions or problems.

The knowledge base offers solutions for anything from setting up Quinnipiac email and Wi-Fi on a mobile device, to connecting to BobcatNet or campus printing on a Mac or PC.

The Quinnipiac Knowledge Base is available at kb.quinnipiac.edu.

In addition, the students who work in the Student Technology Academic Resource (STAR) program have compiled a list of some of the Tech Center’s most frequently asked questions and answers.

The Tech Center recommends these tips:

Students, staff and faculty members are prompted to change their passwords throughout the year. The password reset process can be accessed at passwordreset.quinnipiac.edu. After changing the password, the Tech Center stresses the importance of making sure the new password is synced to any other devices that are connected to the Quinnipiac email or BobcatNet, including mobile devices, iPads or iPods. If the devices are not updated with the new password, the user may also be locked out from their account. Users can change the saved password in “Settings” on whichever device they are using.

The Tech Center recommends backing up all important documents and files, just in case of unanticipated problems. If a student does not have an external hard drive, then the Tech Center encourages students to upload their files to MyFileSpace, any cloud service similar to DropBox, or even a flash drive.

Microsoft Office is available to download for free in the Information Technology section of MyQ under Client Services. The Tech Center also has Office for both Mac and PC available for purchase for $12 each. Windows 7 is currently available for purchase for $20. Software purchases can only be made with Q-cash.

The main printers on the Mount Carmel campus (located on the first and second floors of the library, Buckman and Tator Hall) are labeled “MFD Printing.” Instructions to install MFD Printing on both Mac and PC can be found on the Knowledge Base.

The Quinnipiac Technology Center recommends that students download MalwareBytes, which is a free anti-virus protection program. It can be downloaded from www.malwarebytes.org.

Students, staff and faculty members are encouraged to submit a work order at any time with their technology questions at helpdesk.quinnipiac.edu.

Members of the Quinnipiac community can follow the Quinnipiac Technology Center on Twitter at @QUTechCenter and like its Facebook page “Quinnipiac Technology Center.” The Tech Center can be contacted through either site with questions or comments, but students with immediate technology issues are encouraged to submit a work order rather than leaving a Facebook comment or Tweet.

For any other issues, students, staff and faculty members are welcome to visit one of Quinnipiac’s three Tech Centers. No appointment is necessary.

Comments

About Susan Riello